FAQ

Frequently Asked Questions

ur standard delivery timelines within the U.S. are:

  • Major metropolitan areas: 2–5 business days
  • Suburban & rural areas: 3–7 business days
Orders are typically processed within 24–48 business hours. You’ll receive tracking details via email once your order is shipped.
We accept the following payment options:
  • All major credit and debit cards (Visa, MasterCard, Amex, Discover)
  • Apple Pay, Google Pay, Shop Pay, and PayPal
Absolutely. All TWP products are:
  • Clinically studied for efficacy
  • Manufactured in GMP-certified facilities
  • Third-party tested for purity, heavy metals, and safety
We maintain rigorous quality standards for every batch.
Yes - our formulations are designed to be safely combined for enhanced wellness. However, if you are on medication or managing a health condition, we recommend speaking with your healthcare provider before combining products.
Due to the nature of our wellness supplements, we do not accept returns on used or opened products. However, if your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at [support@shop-twp.com](mailto:support@shop-twp.com). We’ll help process a replacement or full refund.
Most of our products are 100% vegetarian. Vegan status may vary depending on the formulation. Please check the product description or label for exact dietary suitability.
You’ll receive a tracking link via email once your order ships. You can monitor your shipment in real time using the provided tracking number.
TWP products are crafted with clinically validated ingredients and are generally well-tolerated. However, individual responses may vary. If you have known allergies, sensitivities, or medical concerns, consult your doctor before use.
Keep your supplements in a cool, dry place, away from direct sunlight. Ensure the container is tightly closed after each use to maintain freshness and effectiveness.
You can reach us via:
  • Email: hello@diocles-care.com
  • Visit our Contact Us page for additional support options.
Our team is available Monday-Friday, 9 AM - 5 PM EST.